Description
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Refund policy
NON-PERSONALIZED ITEM
Must be returned/exchanged within 7 days of receiving the merchandise. Item(s) must be unused and undamaged. Buyer is responsible for return shipping cost. Once we receive the item(s) back to our facility, a refund less the original shipping cost will be processed.
Returns are made to our warehouse:
3500 W Hallandale Beach Blvd,
Pembroke Park, FL, 33023, USA
Mail: info@westernbid.info
Phone: 3053070382
PERSONALIZED/CUSTOM ITEMS
ALL CUSTOM ORDERS ARE FINAL SALE.
You can cancel the order only within the first 24 hours until the order has started to be manufactured. Due to the custom nature of our items. Once production is in progress, orders cannot be changed or canceled. Custom orders can only be canceled within 24 hours before production begins. After this period, no changes or cancellations are possible.
Must be returned/exchanged within 7 days of receiving the merchandise. Item(s) must be unused and undamaged. Buyer is responsible for return shipping cost. Once we receive the item(s) back to our facility, a refund less the original shipping cost will be processed.
Returns are made to our warehouse:
3500 W Hallandale Beach Blvd,
Pembroke Park, FL, 33023, USA
Mail: info@westernbid.info
Phone: 3053070382
PERSONALIZED/CUSTOM ITEMS
ALL CUSTOM ORDERS ARE FINAL SALE.
You can cancel the order only within the first 24 hours until the order has started to be manufactured. Due to the custom nature of our items. Once production is in progress, orders cannot be changed or canceled. Custom orders can only be canceled within 24 hours before production begins. After this period, no changes or cancellations are possible.
Custom items are non-refundable. If there are any discrepancies with your order please contact us immediately with photos of the damage for us to initiate a replacement or refund. Non-personalized items must be returned within 7 days of receipt, unused and in original condition.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the Item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your package arrives damaged, please contact us immediately so we may file a claim with the corresponding shipping service. We will get new a item(s) sent out right away for you. Please hold onto the damaged item(s) and packaging in case the shipping provider requires a pick up for further inspection.
All orders will be checked & packaged carefully to ensure safe transportation. If there are any discrepancies upon receiving your order, please contact us immediately.
Replacement items will be sent using the same shipping method if your order requires expediting, there will be an additional fee.
Please confirm the address entered at checkout or on PayPal matches your shipping address, as that will be the address we ship to. Additional charges due to insufficient address or return shipments will be billed to the buyer.
DEFECTIVE PRODUCTS
If you have received an item that appears to be defective, please contact us with your order number and a photo of the defect, and we will advise on replacement options.
For defective & damaged items:
Replacements will be processed with our standard production time. If your order requires expedited production and/or shipping, an additional fee will apply:
Fast Shipping (10-14 business days) and Priority Production (2-3 business days) - $75.00 USD
If rush was already purchased on the original order, we will do our best to process the order as quickly as possibly for you. Please provide the need by date in your email as well.REFUNDS
When we receive your parcel, we will check the integrity of the goods and make a refund without shipping during 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Example
The text for engraving can be any, you specify exactly what you want to engrave.
For Example:
Champagne flutes:
Mr.
Smith
10.10.23
Mrs.
Smith
10.10.23
Cake server:
Mr. & Mrs. Smith
10.10.23
Cake knife:
Love is sweet
Plate:
Mr. & Mrs. Smith
10.10.23
Love is love....
Forks:
Mr.
Mrs.
If you want to get the layout before engraving by e-mail, please indicate it.
We will copy text exactly what you send to us, so please double-check your information carefully.
For Example:
Champagne flutes:
Mr.
Smith
10.10.23
Mrs.
Smith
10.10.23
Cake server:
Mr. & Mrs. Smith
10.10.23
Cake knife:
Love is sweet
Plate:
Mr. & Mrs. Smith
10.10.23
Love is love....
Forks:
Mr.
Mrs.
If you want to get the layout before engraving by e-mail, please indicate it.
We will copy text exactly what you send to us, so please double-check your information carefully.
PRODUCT ADVANTAGES
Flutes
Made of crystal glass
Painted with non-toxic acrylic paint
The designer layout of the crystals is decorated by hand with high-quality rhinestones in different shapes
More than 10 craftswomen work on one set.
Unique design of crystals layout by Elena Honch.
Cake set
Blades made of steel
Perfectly mirrored surfaces
Acrylic handles
Painted with non-toxic acrylic paint
The designer layout of the crystals is decorated by
hand with high-quality rhinestones in different shapes
PLATE WITH FORKS:
Made of porcelain
Painted with non-toxic acrylic paint
The designer layout of the crystals is decorated
by hand
Dessert forks made of stainless steel
Personalization Benefits
Laser engraving
Our engraving department employs three craftsmen who first create layouts for customers.
We perform laser engraving on high-tech equipment that allows you to quickly and accurately apply text or images to glass. The laser has a destructive effect on the glass surface, penetrating into the surface with absolute accuracy, so it is a guarantee that the applied test will remain forever on the accessories.
After the engraving is already done is the stage of applying the contrast, which gives the color.
After the engraving is already done is the stage of applying the contrast, which gives the color.
in the press
THEY CHOSE ELENA HONCH