1. How can I get a layout before engraving?
Yes, of course, you can get a layout with your engraving text. To receive a layout, you need to write to us by e-mail firstname.lastname@example.org and designer will make a free rendering. You will receive a layout with your text within 24 hours of receiving your e-mail.
2. Can I make a custom design?
Yes, of course, we are open to new ideas and regularly turn customers ideas into reality. Therefore, if you have a monogram, logo or any other image/text that you want to engrave on your set - write to us by e-mail email@example.com. We will consult you and make your custom order.
3. What will happen to the engraving over time and is it long-lasting?
For applying engraving, we use high-tech equipment that makes glass microdestruction. Also, after engraving, we apply a contrast that gives color to the engraving.
You can be sure that the engraving will remain on the set forever and you will enjoy it for decades.
Please,note that we don’t use stickers.
4. What can be the color of the engraving?
Engraving can be gold, silver, rose gold and ivory.
5. Can the finished engraving be changed?
Unfortunately, the engraving already done on the item cannot be erased or changed.
Please, check your text for engraving before sending it to us.
Production and delivery terms
1. What are the terms of production of a set with laser engraving?
The production time set with laser engraving takes 5-9 business days, the delivery time for the USA is 7-14 days.
Please, note that personalized sets are non-refundable.
2. Can I get the set sooner than 7-12 days?
Yes, of course, we have a priority production service within 1-3 business days and an expedited service within 5-7 business days. You can choose the priority production service during the checkout process.
Also, please note that there are no customs fees for the US. For other countries in accordance with the law.
Packaging and transportation
1. How do you pack the sets?
First of all, we take great care to ensure that the packaging is secure. For this, we created a branded gift box for transportation. In addition, we package each item separately for added security.
2. Will the set be replaced if it arrives broken or damaged?
99.7% of our orders arrive intact and in their best condition, but unfortunately we cannot control the performance of the delivery service.
In any case, if you receive a damaged or broken set, please notify us as soon as possible ( firstname.lastname@example.org). We will make a new set for you free of charge.
3. What shipping service do we use for shipping?
We deliver by UPS service. Shipping of sets without personalization (catalog link) ships from a warehouse in Florida.
As for sets with personalization, we make them in our workshop in Ukraine. Delivery from Ukraine by UPS service takes 10-14 business days.
We also ship to Canada, Europe, Australia and other countries.
Care and storage
1.How to take care of the set properly?
We send each set complete with care and storage instructions. We recommend that you treat each element of the set with care and read the instructions so that the set will serve you for many years.
Please, note that in any case, the set cannot be washed in the dishwasher.
1. What materials do we use to make sets?
For 8 years of experience, we have selected the best materials for our sets. We use crystal glasses, cake sets with a sturdy handle and mirrored metal, non-toxic acrylic paint and crystal rhinestones.
In addition, we glue crystal rhinestones with the latest generation glue, which has better properties. We glue them according to a unique technology and a crystal insert for the best result.
1. Do you work wholesale?
Yes, we accept wholesale orders. To contact our wholesale manager, write to our e-mail address email@example.com
1. Do you have a promo code for your first order?
We recommend subscribing to our newsletter so that you don't miss out on our new products and discounts.
In addition, if you subscribe to our newsletter, you will receive a promotional code with a discount on your first order.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org