FAQ

What are the terms of manufacturing and delivery?

Production time: 7 to 14 days.

We offer 2 types of shipping:

UPS - 5-8 days

FedEx - 10-14 days

Can I order in a custom color?

Yes, you can specify a custom color in the comments when ordering.

Any text, font, language to engrave?

We can engrave any custom text, font and language. You can choose a font from the ones we
suggested in the last picture (out of 10 fonts). If you need a specific font, write the name of a font in the special field on the product page or in the comment when ordering.

*If you send only text for engraving, then we use our standard fonts.

When I receive my order?

Period of manufacturing of wedding glasses and accessories depends on complexity and quantity of items, on average 10-14 days.

Delivery time depends on postal services.  

When your order is shipped, we will notify you with a tracking number.

How are fragile glasses shipped and what should I do if my order is damaged?

We are packaging each product carefully and are constantly improving it.

99.9% of our glasses arrived safely.

If your order does get damaged in transit, we will make you a new set at no charge or refund your money.

How can I pay for my order?

You can pay online by PayPal or by credit card.

Do you have a return policy?

If your kit is personalized - it is non-refundable because it was made specially for the customer.

If your set is unengraved and you are having trouble with it - contact us within 15 days of receiving your order and we will be sure to help resolve any issues.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@elenahonch.com