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Delivery Policies

At Elena Honch brand, we strive to provide a seamless shopping experience, which includes reliable and efficient shipping options tailored to meet your needs. We are dedicated to delivering your personalized items directly to your door, ensuring they arrive safely and on time.

Below, you’ll find details about our shipping options, tracking instructions, and important information regarding customs and additional taxes.

Shipping Options by Country:

USA

Standard Shipping (with UPS) - 8-12 business days - free

Fast Shipping (with UPS) - 6-7 business days - $29.00 USD

Fast Shipping (6-7 business days) and Priority Production (2-3 business days) - $75.00 USD

AUSTRALIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

AUSTRIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

BELGIUM
Standard Shipping (10-12 business days with UPS) - $49.00 USD

BULGARIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

CANADA
Standard Shipping (10-14 business days with UPS) - $10.00 USD

CHINA
Standard Shipping (7-14 business days with UPS) - $30.00 USD

CROATIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

CYPRUS
Standard Shipping (10-12 business days with UPS) - $49.00 USD

CZECH REPUBLIC
Standard Shipping (10-12 business days with UPS) - $49.00 USD

DENMARK
Standard Shipping (10-12 business days with UPS) - $49.00 USD

ESTONIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

FINLAND
Standard Shipping (10-12 business days with UPS) - $49.00 USD

FRANCE
Standard Shipping (10-12 business days with UPS) - $49.00 USD

GERMANY
Standard Shipping (10-12 business days with UPS) - $49.00 USD

GREECE
Standard Shipping (10-12 business days with UPS) - $49.00 USD

HONG KONG
Standard Shipping (7-10 business days with UPS) - $19.00 USD

HUNGARY
Standard Shipping (10-12 business days with UPS) - $49.00 USD

IRELAND
Standard Shipping (10-12 business days with UPS) - $49.00 USD

ITALY
Standard Shipping (10-12 business days with UPS) - $49.00 USD

KUWAIT
Standard Shipping (10-12 business days with UPS) - $49.00 USD

LATVIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

LITHUANIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

LUXEMBOURG
Standard Shipping (10-12 business days with UPS) - $49.00 USD

MALTA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

NETHERLANDS
Standard Shipping (10-12 business days with UPS) - $49.00 USD

POLAND
Standard Shipping (8-12 business days) - free

PORTUGAL
Standard Shipping (10-12 business days with UPS) - $49.00 USD

QATAR
Standard Shipping (10-12 business days with UPS) - $49.00 USD

ROMANIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

SAUDI ARABIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

SINGAPORE
Standard Shipping (7-14 business days with UPS) - $25.00 USD

SLOVAKIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

SLOVENIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD

SPAIN
Standard Shipping (10-12 business days with UPS) - $49.00 USD

SWEDEN
Standard Shipping (10-12 business days with UPS) - $49.00 USD

UNITED ARAB EMIRATES
Standard Shipping (5-10 business days with FedEx) - $29.00 USD

UNITED KINGDOM
Standard Shipping (10-12 business days with UPS) - $49.00 USD

Shipping Information

We offer targeted delivery by courier directly to your door for your convenience.

Please Note: Custom orders can only be canceled within 24 hours before production begins. After this period, no changes or cancellations are possible.

Personalized sets are non-refundable. However, if your set arrives defective, we accept returns for defective products only. Please contact us immediately with photos of the damage for us to initiate a replacement or refund.We will promptly replace the defective set at no additional cost to you. 

Non-personalized items must be returned within 7 days of receipt, unused and in original condition. Refunds will be processed within 3 business days after receiving and inspecting the returned items.

Shipment Information:
All shipments are dispatched from Ukraine.

How to Track Your Order

We use UPS and FedEx delivery services to ensure your order reaches you securely.

Once your order is shipped, you will receive a tracking number via email. Here’s how to track your order:

  1. Go to the UPS or FedEx website.
  2. Enter the tracking number provided in the email from info@elenahonch.com.
  3. If you don't see the email, please check your spam folder. If it's still missing, our support team is here to assist you at info@elenahonch.com or through our website.

Additional Taxes and Customs

Please be aware that we are not responsible for any duty, import taxes, or customs charges that may apply to your order. These charges vary by country and state. To find out about potential additional fees, please contact your local brokerage department or call the carrier’s local office.