Delivery Policies
At Elena Honch brand, we strive to provide a seamless shopping experience, which includes reliable and efficient shipping options tailored to meet your needs. We are dedicated to delivering your personalized items directly to your door, ensuring they arrive safely and on time.
Below, you’ll find details about our shipping options, tracking instructions, and important information regarding customs and additional taxes.
Shipping Options by Country:
USA
Standard Shipping (with UPS) - 8-12 business days - free
Fast Shipping (with UPS) - 6-7 business days - $29.00 USD
Fast Shipping (6-7 business days) and Priority Production (2-3 business days) - $75.00 USD
AUSTRALIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
AUSTRIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
BELGIUM
Standard Shipping (10-12 business days with UPS) - $49.00 USD
BULGARIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
CANADA
Standard Shipping (10-14 business days with UPS) - $10.00 USD
CHINA
Standard Shipping (7-14 business days with UPS) - $30.00 USD
CROATIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
CYPRUS
Standard Shipping (10-12 business days with UPS) - $49.00 USD
CZECH REPUBLIC
Standard Shipping (10-12 business days with UPS) - $49.00 USD
DENMARK
Standard Shipping (10-12 business days with UPS) - $49.00 USD
ESTONIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
FINLAND
Standard Shipping (10-12 business days with UPS) - $49.00 USD
FRANCE
Standard Shipping (10-12 business days with UPS) - $49.00 USD
GERMANY
Standard Shipping (10-12 business days with UPS) - $49.00 USD
GREECE
Standard Shipping (10-12 business days with UPS) - $49.00 USD
HONG KONG
Standard Shipping (7-10 business days with UPS) - $19.00 USD
HUNGARY
Standard Shipping (10-12 business days with UPS) - $49.00 USD
IRELAND
Standard Shipping (10-12 business days with UPS) - $49.00 USD
ITALY
Standard Shipping (10-12 business days with UPS) - $49.00 USD
KUWAIT
Standard Shipping (10-12 business days with UPS) - $49.00 USD
LATVIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
LITHUANIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
LUXEMBOURG
Standard Shipping (10-12 business days with UPS) - $49.00 USD
MALTA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
NETHERLANDS
Standard Shipping (10-12 business days with UPS) - $49.00 USD
POLAND
Standard Shipping (8-12 business days) - free
PORTUGAL
Standard Shipping (10-12 business days with UPS) - $49.00 USD
QATAR
Standard Shipping (10-12 business days with UPS) - $49.00 USD
ROMANIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
SAUDI ARABIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
SINGAPORE
Standard Shipping (7-14 business days with UPS) - $25.00 USD
SLOVAKIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
SLOVENIA
Standard Shipping (10-12 business days with UPS) - $49.00 USD
SPAIN
Standard Shipping (10-12 business days with UPS) - $49.00 USD
SWEDEN
Standard Shipping (10-12 business days with UPS) - $49.00 USD
UNITED ARAB EMIRATES
Standard Shipping (5-10 business days with FedEx) - $29.00 USD
UNITED KINGDOM
Standard Shipping (10-12 business days with UPS) - $49.00 USD
Shipping Information
We offer targeted delivery by courier directly to your door for your convenience.
Please Note: Custom orders can only be canceled within 24 hours before production begins. After this period, no changes or cancellations are possible.
Personalized sets are non-refundable. However, if your set arrives defective, we accept returns for defective products only. Please contact us immediately with photos of the damage for us to initiate a replacement or refund.We will promptly replace the defective set at no additional cost to you.
Non-personalized items must be returned within 7 days of receipt, unused and in original condition. Refunds will be processed within 3 business days after receiving and inspecting the returned items.
Shipment Information:
All shipments are dispatched from Ukraine.
How to Track Your Order
We use UPS and FedEx delivery services to ensure your order reaches you securely.
Once your order is shipped, you will receive a tracking number via email. Here’s how to track your order:
- Go to the UPS or FedEx website.
- Enter the tracking number provided in the email from info@elenahonch.com.
- If you don't see the email, please check your spam folder. If it's still missing, our support team is here to assist you at info@elenahonch.com or through our website.
Additional Taxes and Customs
Please be aware that we are not responsible for any duty, import taxes, or customs charges that may apply to your order. These charges vary by country and state. To find out about potential additional fees, please contact your local brokerage department or call the carrier’s local office.