Returns & Refunds Policy

Refund policy for orders without personalization.
We have a 7-day return policy, which means you have 7 days after
receiving your item to request a return.

To be eligible for a return, your tem must be in the same condition
that you received it, unworn or unused, with tags, and in its original
packaging.

To start return, you can contact us at info@elenahonch.com If your
return accepted, we'll send you as well as instructions on how and
where to send your package. Items sent back to us without first
requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if
the Item is defective, damaged or if you receive the wrong item, so that
we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like personalized wedding
set with laser engraving. We also do not accept returns for custom
orders. Please get in touch if you have questions or concerns about
your specific item.

Please, write the text for laser engraving carefully. If we make a mistake
during laser engraving then we will make a new products and ship it to
you.
If you have any doubts about how your engraving on the glasses will look like, contact us to info@elenahonch.com and we will make a free engraving mockup for you.

Refunds

When we receive your parcel, we will check the integrity of the goods
and make a refund without shipping. Please remember it can take some
time for your bank or credit card company to process and post the
refund too.