Flower Flutes Ivory

Production time: 5-10 business days.

Priority production time: 2-3 business days.

- handmade and branded
- each item has its own box
- storage instructions
- a perfect alternative to conventional gift wrapping
- great for storage after the celebration is over
- gift bag for large sets

Your order's security is our responsibility.Thanks to a safe transport box and reliable packaging of each item, 99.9% of orders arrive on time and in the proper packaging to customers.

Please, note that we are responsible for any damage in transit and will compensate at our expense.

For the US shipping:

• Delivery time: 8-12 business days with UPS.
• Fast delivery time: 6-7 business days with UPS.

Delivery time may vary depending on the state to which the package is sent. 

For the Saudi Arabia:

The delivery time is 5-8 business days with Fedex.

For the UAE:

The delivery time is 5-8 business days with Fedex.

Return policy for orders without personalization

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

The return of the parcel is paid by the customer.

Exceptions / non-returnable items

Certain types of items cannot be returned, like personalized wedding set with laser engraving. We also do not accept returns for custom orders. Please get in touch if you have questions or concerns about your specific item.

Read more here.

We offer you 12 available designs in the product gallery. When ordering, you must write the text for engraving and the number of the font.

Before engraving, you can get a free layout to make sure it's perfect. To receive a layout, write to us by e-mail: info@elenahonch.com

In addition, if you have an individual font, logo, or idea you want to implement on your set, let us know about it by e -mail: info@elenahonch.com

Please note that if you do not choose a font when ordering a set, then by default we will engrave with font #1.

Read more here.

Flutes are made:
• crystal glass (210 ml)
• non-toxic paint
• crystal rhinestones

Cake set are made:
• stainless steel blades
• acrylic handles
• non-toxic paint
• crystal rhinestones

Plate and forks are made:
• stainless steel
• non-toxic paint
• porcelain
• crystal rhinestones

Personalized sets are often used in special occasions and events. Whether it's for a wedding, anniversary, birthday or quinceanera, these items are usually cherished and can hold a sentimental value for the owners.

To keep them in top condition and ensure they last for years to come, it is important to take good care of them. We recommend that you follow the following rules of care and storage.

How to care for the set?

1. Personalized set are best washed by hand. This is because the high temperature and abrasive detergents in the dishwasher can damage the rhinestones and laser engraving. We recommend not to wash the personalized set in the dishwasher.

2. When washing sets, use a soft cloth or sponge so as not to scratch crystal rhinestones and personalized engraving. We don’t recommend rubbing the set very hard when washing.

3. Use a mild detergent when washing a personalized set. We recommend avoiding the use of abrasive or acidic cleaners that can damage rhinestones and laser engraving.

4. After washing the set, immediately dry them with a soft cloth. This helps to prevent the formation of water stains according to an individual design. We recommend not to leave the set to dry after washing naturally.

How to storage a personalized set?

1. Store the personalized set in the gift box you received your order in to prevent them from rubbing against each other and getting scratched.

2. Avoid stacking personalized tableware as this can lead to scratches and chips.

3. Store set in a dry place to avoid moisture and humidity, which can cause damage to the personalized design.

Events type

• Wedding
• Anniversary
• Quinceañera
• Sweet 16
• Engagement party
• Bridal shower
• Bachelorette party
• Rehearsal dinner
• Baby shower
• Gender reveal party
• Birthday
• Celebration of Life
• No reason, I just love personalized items

You can see our clients unpacking on YouTube

Engraving

1. How can I get a layout before engraving?

Yes, of course, you can get a layout with your engraving text. To receive a layout, you need to write to us by e-mail info@elenahonch.com and designer will make a free rendering. You will receive a layout with your text within 24 hours of receiving your e-mail.

2. Can I make a custom design?

Yes, of course, we are open to new ideas and regularly turn customers ideas into reality. Therefore, if you have a monogram, logo or any other image/text that you want to engrave on your set - write to us by e-mail info@elenahonch.com. We will consult you and make your custom order.

3. What will happen to the engraving over time and is it long-lasting?

For applying engraving, we use high-tech equipment that makes glass microdestruction. Also, after engraving, we apply a contrast that gives color to the engraving.

You can be sure that the engraving will remain on the set forever and you will enjoy it for decades.

Please,note that we don’t use stickers.

4. What can be the color of the engraving?

Engraving can be gold, silver, rose gold and ivory.

5. Can the finished engraving be changed?

Unfortunately, the engraving already done on the item cannot be erased or changed.

Please, check your text for engraving before sending it to us.

Production and delivery terms

1. What are the terms of production of a set with laser engraving?

The production time set with laser engraving takes 5-9 business days, the delivery time for the USA is 14-14 days.

Please, note that personalized sets are non-refundable.

2. Can I get the set sooner than 14-18 days?

Yes, of course, we have a priority production service within 2-3 business days and an expedited service within 7-10 business days. You can choose the priority production service during the checkout process.

Also, please note that there are no customs fees for the US. For other countries in accordance with the law.

Packaging and transportation

1. How do you pack the sets?

First of all, we take great care to ensure that the packaging is secure. For this, we created a branded gift box for transportation. In addition, we package each item separately for added security.

2. Will the set be replaced if it arrives broken or damaged?

99.7% of our orders arrive intact and in their best condition, but unfortunately we cannot control the performance of the delivery service.

In any case, if you receive a damaged or broken set, please notify us as soon as possible ( info@elenahonch.com). We will make a new set for you free of charge.

3. What shipping service do we use for shipping?

We deliver by UPS service. Shipping of sets without personalization ships from a warehouse in Florida.

As for sets with personalization, we make them in our workshop in Ukraine. Delivery from Ukraine by UPS service takes 14-18 business days.

We also ship to Canada, Europe, Australia and other countries.

Care and storage

1.How to take care of the set properly?

We send each set complete with care and storage instructions. We recommend that you treat each element of the set with care and read the instructions so that the set will serve you for many years.

Please, note that in any case, the set cannot be washed in the dishwasher.

Materials

1. What materials do we use to make sets?

For 8 years of experience, we have selected the best materials for our sets. We use crystal glasses, cake sets with a sturdy handle and mirrored metal, non-toxic acrylic paint and crystal rhinestones.

In addition, we glue crystal rhinestones with the latest generation glue, which has better properties. We glue them according to a unique technology and a crystal insert for the best result.

Wholesale orders

1. Do you work wholesale?

Yes, we accept wholesale orders. To contact our wholesale manager, write to our e-mail address info@elenahonch.com

Promo code

1. Do you have a promo code for your first order?

We recommend subscribing to our newsletter so that you don't miss out on our new products and discounts.

In addition, if you subscribe to our newsletter, you will receive a promotional code with a discount on your first order.