Personalization for velvet gift box

NON-PERSONALIZED ITEM

Must be returned/exchanged within 7 days of receiving the merchandise. Item(s) must be unused and undamaged. Buyer is responsible for return shipping cost. Once we receive the item(s) back to our facility, a refund less the original shipping cost will be processed.

Returns are made to our warehouse:

3500 W Hallandale Beach Blvd,
Pembroke Park, FL, 33023, USA
Mail: info@westernbid.info
Phone: 3053070382

PERSONALIZED/CUSTOM ITEMS
ALL CUSTOM ORDERS ARE FINAL SALE.

You can cancel the order only within the first 24 hours until the order has started to be manufactured. Due to the custom nature of our items-- Once production is in progress, orders cannot be changed or canceled.

Custom items are non-refundable. If there are any discrepancies with your order please contact us immediately.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the Item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your package arrives damaged, please contact us immediately so we may file a claim with the corresponding shipping service-- We will get new a item(s) sent out right away for you. Please hold onto the damaged item(s) and packaging in case the shipping provider requires a pick up for further inspection.

All orders will be checked & packaged carefully to ensure safe transportation. If there are any discrepancies upon receiving your order, please contact us immediately.

Replacement items will be sent using the same shipping method-- if your order requires expediting, there will be an additional fee.

Please confirm the address entered at checkout or on PayPal matches your shipping address as that will be the address we ship to. Additional charges due to insufficient address or return shipments will be billed to the buyer.

DEFECTIVE PRODUCTS

If you have received an item that appears to be defective, please contact us with your order number and a photo of the defect and we will advise on replacement options.

For defective & damaged items:

Replacements will be processed with our standard production time. If your order requires expedited production and/or shipping, an additional fee will apply:

Fast Shipping (10-14 business days) and Priority Production (2-3 business days) - $75.00 USD

If rush was already purchased on the original order, we will do our best to process the order as quickly as possibly for you. Please provide the need by date in your email as well.

REFUNDS

When we receive your parcel, we will check the integrity of the goods
and make a refund without shipping during 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.